Microsoft

Microsoftstore.com & Microsoft.com

After a couple of successful promotions at Corendon I got a call from Microsoft if I could help them with the usability of their Microsoft store. They have the problem that the website is an international website made by programmers in different countries. They missed the local market knowledge for usability, the user interface, the automated contact with the customers, …

My responsibilities were:

  • Markets nl_BE and fr_BE
  • Reports of Shop the sites worldwide in Power BI
  • Training of Customer Experience experts in Europe
  • Guidance of Customer Experience experts in Europe
  • Making microsoftstore promotions on Edge
  • Promoting apps on Edge
  • Testing new features

In this job I improved the customer experience on Microsoftstore.com, Microsoft.com and other Microsoft branded pages. With this I also made a couple of reports that gave a clear and better insight in our data through Power BI.